Elements and Performance Criteria
- Identify client preferences and requirements
- Contact is initiated with the client when appropriate and according to enterprise customer service policy
- The purpose of the planting and cultural and environmental factors of the intended planting site are clarified and defined by gathering all relevant information from the client according to enterprise customer service policy.
- Botanical and common names are used to describe plants according to client preferences and requirements
- The client is informed of the enterprises policy on the provision of advice and customer service under law.
- Select plants to suit specific situations
- Plants and their growth and performance characteristics that suit the specific situation are identified according to research and experiential awareness and enterprise guidelines
- Available plants are compared, assessed and evaluated according to sound problem-solving techniques and enterprise guidelines
- The best choice is determined, based on reasoned argument, appropriate evidence, sound principles, and enterprise customer service policy and industry standards.
- Advise on plants for specific situation
- Performance characteristics and particular planting, cultural and maintenance requirements are clearly explained to the client according to enterprise customer service policy.
- The original supplier of the plant is referred to where necessary.
- Client requests for clarification or expansion are responded to by the use of attentive listening and questioning techniques according to enterprise customer service policy.
- Purchase options and availability of recommended plants are outlined according to enterprise customer service policy and industry standards.
- Recommendations are recorded and reports are made to the manager according to enterprise customer service policy.